Email Routing with Artificial Intelligence

Does your customer email queue fall short when it comes to time-sensitive, high-priority customers? Are you routing every email to the right person on your team?

We can program a virtual dispatcher to send the right emails to the right people. This saves time and your staff feels less stress in their day-to-day. What’s better for your customers than a happy and efficient customer service team?

By flagging and prioritizing important, time-sensitive emails using sentiment analysis and content comprehension, you’re automatically notified when your customers are delicate or in dire need.

Address your customers’ problems before they get critical using AI and Machine Learning.

Features

• Sentiment Analysis for Time-Sensitive Priority
• Summarize Content for Responding to Long Emails
• Route to Each Department Based on Email Content
• Natural Language Processing

Why use AI and NLP for Email?

Current email queues and ticketing systems rely on the customer to send an email to one of many queues, such as “accounting@yourco” or “support@yourco”. They are what we call “rules-based” and can not intelligently route your incoming contacts on their own.

Your agents then have to spend time reading every email, and often-times, they have to then contact another person in the company, summarize this email, figure out the right person to handle it, then contact them…which gets expensive.

AI can read the emails for you in real-time as you receive them, can label the emails as “High Priority” or “Low Priority” based on context, and can route the email to the right department. Using Natural Language Processing, or NLP, it can even summarize long, wordy emails into a few sentences to help your agents get the gist of the message faster.

Additional Services Available

• Fully Managed product support
• Infrastructure design & setup
• Machine Learning and AI integration
• Additional Chatbot or Email Response Options
• Server/App migrations
• Mail error fixes
• Security monitoring available
• Basic application testing

Want to know more?
Please fill in the form and we will be in contact ASAP!