TECH DEBT?
Go From Reactive to Proactive.
Losing sleep to tech debt?
We help companies pay off their technical debt and future proof their business
Do you find yourself waking up in the wee hours of the morning, unable to get back to sleep because your mental to-do list is out of control? We get it, we have been there too.
- Is your update backlog growing exponentially?
- Are you ignoring issues, hoping to fix them sometime in the future?
- Are your security risks turning into security holes?
Don’t let overwhelm drag down your business. We can help!
Cloud Brigade provides experts on demand
Sounds like you can use some reliable and competent technical help. We can give you the assistance you need, on-demand without a long term commitment.
Don’t let tech debt cause you to fall behind on your project. Get skilled help on your project today!
We are a team of enthusiastic technology-focused individuals, grounded by the notion that solutions need to be simple, well thought out, and error resistant.
We understand that these solutions need to fit within your organization’s framework of vendors, software, and IT policies.
Think of us as an extension of your team, serving as trusted advisors and as thoughtful implementers of solutions.
Case Study: Filling in the gaps
We recently worked with a well known non-profit and charitable organization that makes use of a broad range of open source and commercial software to manage operations, leveraging private server infrastructure used by their San Francisco headquarters.
This company employs a team of IT Support staff to manage these operations which range from internet access, to document management, to unified communications, and everything in between.
When a long-time team member transitioned into a new role, we took a comprehensive support position to provide backup support to the technical staff. We provided an escalation point for complex technical problems, strategic IT decisions, and to fill in for staff during absences.
We began with our time-tested process of discovery and onboarding in order to minimize any knowledge gaps which could have significant business impact. We conducted a knowledge transfer, reviewed the available documentation, and created a comprehensive list of known technical debt.
This transition afforded the company the time to conduct a proper search for the right team member without the worry of letting important technical processes lay by the wayside and form into difficult issues.
When the new team member was eventually recruited we assisted with the onboarding and training on the depth and complexities of the private server infrastructure and technology stack.
Today we continue to serve as a trusted support and advisory resource and collaborate to eliminate the remaining technical debt. Although this may mean planned obsolescence for us, we have had the opportunity to stabilize the IT environment, streamline operations, and leave things in a pristine and manageable state.
Our Process
Our typical engagement process follows a simple 4 step process:
Discovery
First we need to acclimate to your IT environment and review your systems, networking, technology stack, and any available documentation. With fresh eyes we will compile a list of questions, concerns, and observations which we will present to you in a summary document. Upon review of these findings, we will provide a list of suggested actions in a proposal.
Remediation
Based on the approved actions, we will begin the process of remediation which is the act of resolving the technical and security issues we discovered. During this process we will amend or create documentation on your environment such that everyone involved now has an up to date reference.
Monitoring
Once the immediate problems have been addressed, we will setup or augment the monitoring of your systems and the services provided. This is a big part of being in the proactive zone because you are alerted to problems before your staff or end users report the problem to you. By doing so we are able to get a big jump on problems, put into place better solutions to prevent reoccurance, and minimize downtime and business impact.
Support
Now that we’ve received a crash course in your IT environment, as well as a high level of competency in managing your systems, who better to provide support? We can provide long term standard or backup support for your systems, as well as respond to emergency alerts.
Partners
